Borrower FAQ
Responses and solutions to frequently asked borrower questions.
This is up to you and your lender. At minimum, your lender will likely ask you to share data from your primary checking account. If that account does not ha...
Wed, 21 Nov, 2018 at 2:42 PM
Your lender sees a PDF report that contains up to 12 months of account balances and transaction history for the accounts you choose to enroll, along with a ...
Wed, 21 Nov, 2018 at 2:44 PM
There are a few possibilities for why your credentials may not be working. First, you may not have selected the correct financial institution or banking...
Thu, 17 Sep, 2020 at 4:10 PM
Most banks offer an easy online banking enrollment process that only takes a few minutes to complete, so you may be able to visit your bank's website an...
Wed, 21 Nov, 2018 at 3:08 PM
If you can't find your payroll provider in our list, it is not supported yet. Please let your background screener know that you were unable to verif...
Mon, 8 Mar, 2021 at 9:37 AM
The payroll system is where you typically find your paystubs online or can request your paid time off. There are two ways to find out which payroll prov...
Thu, 25 Mar, 2021 at 4:54 PM
If you don't remember the credentials to access your payroll account, you need to reset your credentials. You can do so easily by clicking Forgot yo...
Mon, 24 Jun, 2024 at 8:03 PM
A payroll provider is the software that an employer uses to pay their employees. Employees can typically find their pay stubs online in a payroll provider...
Mon, 8 Mar, 2021 at 9:35 AM