Resolution guides for issues that can occur in the online dashboard.

Browser Troubleshooting
The AccountChek Dashboard should operate without any issues on Microsoft Edge, Mozilla Firefox, Google Chrome, Safari and Opera. Clearing your cach...
Thu, 5 Aug, 2021 at 3:54 PM
Report Status
Current error statuses and their associated descriptions: VOA Needs Update The borrower needs to update his/her online banking credentials in Accou...
Tue, 16 Mar, 2021 at 12:22 PM
Order showing as "Pending", but my borrower states they've linked their account
A small number of financial institutions have a unique workflow involving a redirect to the bank website during the linking process. This redirect allows fo...
Thu, 29 Jun, 2023 at 5:03 PM