Current error statuses and their associated descriptions:
The borrower needs to update his/her online banking credentials in AccountChek. Please direct the borrower to log into AccountChek and follow the prompts.
Insufficient Transaction History
AccountChek could not generate the requested report because one or more of the borrower's accounts did not have enough transaction history to meet the requested amount of account history. Please contact email@example.com and provide the Borrower's Name and Reference # for assistance.
An unspecified error has occurred. This is usually temporary and you may attempt to clear it by generating a new report. If the status persists, please contact firstname.lastname@example.org and provide the Borrower's Name and Reference # for assistance.
Harvest Already in Progress
An action was initiated that would have caused the system to perform multiple account harvests simultaneously. This is a transient error and can be cleared by requesting a new report.
An issue occurred while verifying the borrower's account data. AccountChek has halted report generation. Please contact email@example.com and provide the Borrower's Name and Reference # for assistance.
Verification of Income and Employment has not yet been requested for this order. Select Order Verification on the Order Details page to add the service.
The borrower has not started the income and employment enrollment process. To get started, direct the borrower to log in to AccountChek using the link in their invitation email. If the borrower has not received or lost the login link, you can locate it under “Borrower Login” on the order details page.
The borrower has started, but not completed, the income and employment enrollment process, or the borrower has completed enrollment and the report is being processed.
An error occurred while attempting to obtain access to the borrower's income and employment information. Report generation may have failed, or a report was generated with errors.
The borrower’s income and employment information has been harvested, and AccountChek successfully generated a report.
The AccountChek order has been closed. This indicates that the refresh period has expired or the order was closed manually by a verifier in your organization.
This AccountChek order has experienced an unknown error. Please contact AccountChek support.