Troubleshooting

Resolution guides for issues that can occur within the Encompass integration.

My borrower can't find their institution
First, check to see if the institution is supported. If the institution is a credit union, try searching using "CU" or "FCU" in place of...
Mon, 3 Jun, 2024 at 3:31 PM
My borrower can't find their invitation email
If your borrower can't locate their invitation email, there are a few steps you can take to resolve the situation. First, try sending the borrower a...
Mon, 3 Jun, 2024 at 3:31 PM