If your borrower can't locate their invitation email, there are a few steps you can take to resolve the situation.

First, try sending the borrower an additional invitation. They should receive an email from system@accountchek.com titled Asset Verification for AccountChek.

If the borrower does not receive this new invitation, have them verify that the email is not being flagged as spam by their email client. Search both spam and junk folders to make sure.

Finally, verify that the correct email address was entered when the AccountChek order was placed. If the address needs correction, you can try updating it via our online dashboard. If you are unsuccessful, please contact helpdesk@accountchek.com for further assistance.