This error indicates your borrower has entered incorrect credentials for the selected financial institution. Please have the borrower confirm that the *credentials are valid by logging in to *the online bank's web portal. Then, verify that the borrower is selecting the correct financial institution while logged into the AccountChek app.

If your borrower is still struggling to link his/her account through AccountChek, please contact helpdesk@accountchek.com for assistance.  Provide the borrower's name, loan number, and the URL the borrower uses to log in to their online banking portal.