The Data Inaccessible status is triggered if we detect the data from a financial institution, contains erroneous information.

The recommended course of action for this issue is to reset the order, with the assistance of the help desk.  This  will restart the order and send an email to the borrower.  The email will request the borrower to login and re-link all accounts. Once he/she has completed the enrollment process, a report will be generated.

Please contact [email protected] and provide the borrower's name and loan number to have the order reset.