Encompass FAQ

Encompass-specific answers and solutions for frequently asked questions.

Do I need separate orders for borrower and co-borrower?
If the borrower and co-borrower have separate asset information to share, you will need to place an AccountChek order for each of them. This is easily perfo...
Wed, 5 Aug, 2020 at 4:43 PM
Why is my borrower still receiving emails?
If you have successfully closed the loan and the borrower is still receiving emails from the AccountChek system, closing the order will let us know that you...
Thu, 17 Sep, 2020 at 3:45 PM
How can I request additional accounts for verification?
If the order is still open, the borrower can log back in to AccountChek and add additional financial institutions and accounts. If the borrower has deleted ...
Mon, 26 Nov, 2018 at 6:23 PM